Refunds & Returns Policy
OUR RETURNS & REFUNDS POLICY
We, at ALL THE BEAUTIES take your satisfaction as a customer very seriously and will do our best to resolve any issues that might arise.
We reserve the right to alter the Returns & Refunds Policy without prior notice. It is the customer’s responsibility to check under this section in relation to any changes made. If you do not agree to any of our terms, then you can simply cease using our website at any time.
Our refund policy is designed for your convenience and satisfaction. Please read the terms of our refunds policy below for analytical information.
Returns & Exchanges
We do not currently offer exchanges. We only accept returns and without any exception in the event that an item is defective and only on unused or undamaged items. In the unlikely event you have received a defective item and its condition is unused and undamaged, our support team will inspect your case, and if there is proof of defect, we will happily accept a return and action a refund. Please make sure you contact us right away at our Customer Service Team at: support@allthebeauties.com and we’ll do our best to find a solution to your problem.
In case we action a refund, we will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account).
Refund Policy
Our main aim is to have happy customers and because of this, we do our best to maintain an excellent customer service. However, from time to time errors might occur from our side, and we apologize in advance if your case is such.
You are entitled to claim a refund and we will accept to issue a refund in one of the following cases;
- If you have received an item different than the one you have ordered, in terms of color, size or model.
- If the item is defective or expired.
- In the unlikely case that the items are not delivered to you, within a maximum period of 60 days, then you are entitled for a refund.
To be entitled to claim a refund, the product must be unopened, in its original packaging and with all original retail seals unbroken.
We will not issue a refund where it has been proven upon inspection that there is no error or damage in the item for which you have reported such, or damage caused by your misuse. Accordingly, we are unable to process a refund if you have used the product or opened its original packaging or broken its original seals. Please note that we will not issue a refund for any product that is personalized or made to your specifications.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the gift isn’t returned, then we reserve the right to deduct the value of the gift from your refund.
As a consumer, you have legal rights regarding faulty or mis-described products, that are not affected by your right of refund in this clause or anything else in these Terms.
How to claim a refund
Once you receive the products ordered, it is important to check on their condition.
It is important to take photos of the item for which you claim a refund, once you receive it. Photos sent to us will constitute proof of your case, based on which we will accept to issue the refund.
You have the right to claim a refund within 14 days, beginning the next day from the day you receive the goods. In addition to your legal rights, you may be entitled to an offer of store credit note instead of refund. Please write to us within 14 days after you have received your order, using receipt invoice to prove the date you received the item and we will offer a refund or a credit note.
Please contact us writing a clear statement and using the dispatch note, invoice or the order number of the item for which you claim reimbursement. Typically, you must include your name, address, order date and number, as well as photos that constitute proof of your claim for reimbursement.
Our aim is to keep you satisfied, handle and resolve your personalized case as soon as possible without causing any inconvenience.
We will issue a full refund for the total amount plus tax paid by the customer, at the time of purchase. Please note that any discounts applied (from example due to Promo codes) will automatically be factored into the amount for refund.
Please note that original shipping fees, if applicable, are not eligible for refund, unless the item(s) susceptible for a refund is defective, expired or different than the one ordered.
In the unlikely event that we refund you the amount paid before we inspect the goods and later discover that you have handled them in an unacceptable way that breaches our Refunds Policy, you will be liable to pay to us back the amount we have refunded to you.
Promotional sale products (for example Cyber Monday, Black Friday) are not eligible for refund. We regret that sale products cannot be refunded. Gift cards, samples and gifts with purchase cannot be refunded.
Damaged Items
We strive to ensure that your order arrives in a perfect condition but it is possible that in some cases, problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned. If you experience any issue or your product has been damaged during transit, please first contact immediately our Customer Service Team at support@allthebeauties.com with your order number explaining what is the issue.
If your product has been damaged during transit, please take photographs as evidence and send it to customer support within 5 days of the delivery date. Our support team will do its best to solve the issue as soon as possible. However, in order for us to be able to issue a refund or issue store credit, you will need to contact us immediately and within the specified time, as we will need to verify proof of damage during transit.
Refund of postage costs when returning an item
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
- If we sent you the wrong item
- If the item is damaged or faulty
Please package the item securely and ensure our returns form is included inside. You will need to communicate with us to check the available shipping options and the carriers we work together with and arrange for the most appropriate shipping option. You must obtain a proof of postage receipt when you send your item to us, so we can process a refund (including the postage cost) back to the original account used to purchase the item. You are also welcome to ship a return with your own carrier of choice at your expense. We will not cover return postage costs if you choose your own service and carrier without any prior communication with us.
We will not refund products cost and/or postage costs to return items which are unwanted or no longer required. Our Returns and Refunds policy only covers the above cases.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account).
Multiple Shipments
Please note that items ordered, may be split into different fulfillments and therefore their arrival time will vary. For this reason, our maximum delivery period is a maximum of 60 days. However, if the arrival of any of the products ordered has not been fulfilled at the end of this delivery period or any other delivery period specified by us (if stated otherwise when buying a specific product), then contact us and we will be happy to resolve the issue. To process your refund claim, please contact our Customer Service Team at support@allthebeauties.com as soon as possible upon receipt invoice to prove the date you received the item.
Right To Cancel
Unfortunately, you cannot cancel an order, once the order has been shipped. But you can cancel an order, provided that the order is not yet shipped out. To do so, you will have to contact us right away through our website’s contact form and let us know about your intention to cancel your order. Please provide your order number, so we can proceed with the cancelation of your order as soon as possible. We regret that once an order has been dispatched, you are not able to cancel it.
Return Fraud
According to US Federal Law, consumers who are caught engaging in return or refund claim fraud may face theft charges.
Refund Process
Please allow up to 4 working days for your refund claim to be processed by us.
Once you are eligible for a refund and the refund amount has been agreed, we will process you refund without delay. Upon acceptance for a refund, we will send you an email confirmation. Please note that from the time of issue, it may take up to 2 weeks for the refund to show to your account, depending on different banks and methods of payments. The reimbursement amount will be returned to your original payment method. If, due to any reason, we are unable to return the refund to the original card or account, we will contact you to seek alternative arrangements.
Contact Us
Please contact us via the Contact Us form at https://allthebeauties.com/pages/contact-us.
If you have any further questions regarding our refund policy or process, please do not hesitate to contact us. We will be happy to talk to you and assist you in the most efficient way we can.
Customer Service Opening Hours:
Monday – Friday: 07:30am – 17:00pm
Saturday: 07:30am – 16:00pm
Sunday and Bank Holidays: Closed